FAQs
Frequently Asked Questions – Got questions? We’ve got answers!
About Our Services
Discover more about the services we offer at GemWeb, from website creation timelines to content provision and the mobile compatibility of our designs.
A website is crucial in today’s digital age. It’s not just for selling products or services online but also for establishing your brand’s presence and credibility. It is your digital storefront where potential customers learn about your business, see your offerings, and get in touch.
It generally takes 4 to 6 business days after website mockup approval to launch your website. However, this timeline can vary depending on the complexity and number of pages.
No, you don’t have to provide all the content. We value your business insights and our expert copywriters can create engaging, SEO-optimized content based on that. If you have specific text or images, we’re more than happy to incorporate them.
Absolutely! We build our websites on user-friendly platforms, allowing you to make minor updates and add content easily. For major changes, we have a support ticket system in place.
Absolutely! All our websites are designed to be responsive, ensuring they look great and function well on all devices, from desktops to smartphones.
Technical Questions
Dive deeper into the technical aspects of your potential website with GemWeb.
A domain name is essentially your website’s address on the internet. It’s what users type into their browser to access your website. Having a domain name that’s easy to remember and relates to your business is crucial as it helps customers find you easily online.
Yes, an Australian Business Number (ABN) is required to register a (.com.au) domain. However, you do not require an ABN for a (.com) domain.
Website hosting is a service that allows your website to be accessible on the internet. It’s where your website’s files and data are stored. A reliable hosting service is essential for a smooth, fast, and secure user experience on your website.
We take website security very seriously. All our websites are equipped with SSL certificates, which encrypt the data transmitted between your site and your users. We also follow best practices for website security to help protect against potential threats.
An SSL certificate is a digital certificate that provides authentication for a website and enables an encrypted connection. It’s important for all websites as it protects sensitive data, improves your website’s Google rankings, and builds trust with your visitors. Yes, you need one, and we include it in all our website packages.
While we strive to ensure optimal performance and minimal downtime, technical issues can sometimes occur. If they do, we provide round-the-clock support to resolve any issues and get your website back up and running as quickly as possible.
Billing and Contracts
Insights into our cost structure, agreement terms, and methods of payment.
The cost of creating a website varies depending on its size and complexity. We have a range of packages to suit different business needs, and we’re happy to provide a quote based on your specific requirements.
The monthly fee covers essential services such as a .com.au domain name, website hosting, business email setup, and website updates and backups. These are critical for maintaining a professional and smoothly running website.
No, we do not have any lock-in contracts. You are free to stop our services at any time with a 30-day written notice. However, discontinuing your monthly fee may cause your website hosting services to cease and your website may become inaccessible.
Given the nature of our work, we do not offer a refund policy. However, we ensure our clients have the opportunity to review and approve the design and functionality of their website before we proceed with the build. This collaborative process ensures our clients are completely satisfied with the end product.
Once you’re happy with the website mockup and give us the green light, that’s when we ask for the full payment. We’ll then roll up our sleeves and start building your actual website!
Satisfaction and Support
Satisfaction and website performance are our top priorities.
Your satisfaction is paramount. That’s why our process begins with a free website mockup. You’ll have the chance to review and provide feedback on this mockup before we start building your website. If you’re not satisfied, you have no obligation to proceed further. This way, we ensure that when you do choose to continue with us, it’s because you love the design concept we’ve presented.
We operate on a no-lock-in contract basis. This means you have the flexibility to terminate your website services at any time with just a 30-day written notice.
We have a ticketing system in place for support requests. If you need to make changes or if there’s an issue with your website, you can simply submit a ticket and our team will promptly address your concern. We’re here to ensure your website runs smoothly and efficiently at all times.
Can't Find Your Answer?
Still have a question that’s not listed in our FAQs?
Don’t worry, we’ve got you covered! We are always ready to assist and provide you with all the information you need. Feel free to contact us with any specific queries or concerns – we’re here to help!
